{"id":14729,"date":"2025-10-31T15:10:12","date_gmt":"2025-10-31T15:10:12","guid":{"rendered":"https:\/\/www.midras.it\/?page_id=14729"},"modified":"2025-11-05T21:33:52","modified_gmt":"2025-11-05T21:33:52","slug":"resi-e-rimborsi","status":"publish","type":"page","link":"https:\/\/www.midras.it\/en\/resi-e-rimborsi\/","title":{"rendered":"RETURNS AND REFUNDS"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14729\" class=\"elementor elementor-14729\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cca946 e-flex e-con-boxed e-con e-parent\" data-id=\"3cca946\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dca4263 elementor-widget elementor-widget-text-editor\" data-id=\"dca4263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\" data-start=\"388\" data-end=\"639\">We care about your satisfaction \ud83d\udc9a<br data-start=\"424\" data-end=\"427\" \/>If for any reason you are not completely satisfied with your purchase at <strong data-start=\"502\" data-end=\"515\">midras.it<\/strong>, you can return the products within <strong data-start=\"550\" data-end=\"563\">14 days<\/strong> from delivery, as provided for by <strong data-start=\"598\" data-end=\"638\">Legislative Decree 206\/2005 (Consumer Code)<\/strong>.<\/p><hr data-start=\"641\" data-end=\"644\" \/><h4 style=\"text-align: left;\" data-start=\"646\" data-end=\"674\"><strong data-start=\"649\" data-end=\"674\">1. Right of withdrawal<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"675\" data-end=\"822\">You have the right to withdraw from the contract, without having to provide a reason, within <strong data-start=\"755\" data-end=\"779\">14 working days<\/strong> from the date you received the products.<\/p><p style=\"text-align: left;\" data-start=\"824\" data-end=\"979\">The right of withdrawal applies only to <strong data-start=\"865\" data-end=\"906\">consumer customers (natural persons)<\/strong> who purchase for purposes not related to their professional activity.<\/p><hr data-start=\"981\" data-end=\"984\" \/><h4 style=\"text-align: left;\" data-start=\"986\" data-end=\"1019\"><strong data-start=\"989\" data-end=\"1019\">2. How to request a return<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"1020\" data-end=\"1107\">To request a return, simply send an email to support<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1080\" data-end=\"1094\">@midras.it<\/a> indicating:<\/p><ul><li>the order number,<\/li><li>the name and surname used for the purchase,<\/li><li>the products you wish to return, and, if possible, the reason for the return (optional but useful for us).<\/li><\/ul><p style=\"text-align: left;\" data-start=\"1296\" data-end=\"1382\">We will reply to you within 1\u20132 business days with the <strong data-start=\"1347\" data-end=\"1381\">return instructions<\/strong>.<\/p><hr data-start=\"1384\" data-end=\"1387\" \/><h4 style=\"text-align: left;\" data-start=\"1389\" data-end=\"1421\"><strong data-start=\"1392\" data-end=\"1421\">3. Return conditions<\/strong><\/h4><ul><li style=\"text-align: left;\" data-start=\"1422\" data-end=\"1461\">To be accepted, the product must:<\/li><li data-start=\"1465\" data-end=\"1523\">to be <strong data-start=\"1472\" data-end=\"1483\">intact<\/strong>, <strong data-start=\"1485\" data-end=\"1499\">not open<\/strong> e <strong data-start=\"1502\" data-end=\"1520\">unused<\/strong>;<\/li><li data-start=\"1526\" data-end=\"1591\">be returned to the <strong data-start=\"1550\" data-end=\"1588\">its original sealed packaging<\/strong>;<\/li><li data-start=\"1594\" data-end=\"1661\">be shipped within <strong data-start=\"1615\" data-end=\"1628\">14 days<\/strong> from the communication of withdrawal.<\/li><li style=\"text-align: left;\" data-start=\"1663\" data-end=\"1702\">Returns of products will not be accepted:<\/li><li data-start=\"1705\" data-end=\"1740\">without the original packaging,<\/li><li data-start=\"1743\" data-end=\"1765\">opened or used,<\/li><li data-start=\"1768\" data-end=\"1792\">damaged or tampered with.<\/li><\/ul><hr data-start=\"1794\" data-end=\"1797\" \/><h4 style=\"text-align: left;\" data-start=\"1799\" data-end=\"1837\"><strong data-start=\"1802\" data-end=\"1837\">4. Return shipping costs<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"1838\" data-end=\"2026\">Le <strong data-start=\"1841\" data-end=\"1902\">Return shipping costs are the responsibility of the customer<\/strong>.<br data-start=\"1903\" data-end=\"1906\" \/>We recommend using a traceable courier to avoid loss or delays in delivery of your return package.<\/p><hr data-start=\"2028\" data-end=\"2031\" \/><h4 style=\"text-align: left;\" data-start=\"2033\" data-end=\"2051\"><strong data-start=\"2036\" data-end=\"2051\">5. Refund<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"2052\" data-end=\"2231\">Once we have received and verified the returned product, we will proceed with the refund within <strong data-start=\"2138\" data-end=\"2162\">14 working days<\/strong> using the <strong data-start=\"2178\" data-end=\"2208\">same payment method<\/strong> chosen for the order.<\/p><p style=\"text-align: left;\" data-start=\"2233\" data-end=\"2332\">In case of payment on delivery, you will be asked for a <strong data-start=\"2294\" data-end=\"2302\">IBAN<\/strong> for the refund to be credited.<\/p><p style=\"text-align: left;\" data-start=\"2334\" data-end=\"2406\">\u26a0\ufe0f Original shipping costs (from \u20ac5 to \u20ac15) are non-refundable.<\/p><hr data-start=\"2408\" data-end=\"2411\" \/><h4 style=\"text-align: left;\" data-start=\"2413\" data-end=\"2452\"><strong data-start=\"2416\" data-end=\"2452\">6. Damaged or incorrect products<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"2453\" data-end=\"2725\">If you receive an incorrect or damaged product, please contact support immediately.<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2515\" data-end=\"2529\">@midras.it<\/a> within <strong data-start=\"2538\" data-end=\"2566\">7 days from receipt<\/strong>, attaching a <strong data-start=\"2582\" data-end=\"2603\">product photo<\/strong> and packaging.<br data-start=\"2619\" data-end=\"2622\" \/>We will quickly take care of the <strong data-start=\"2652\" data-end=\"2691\">replacement or full refund<\/strong>, including shipping costs.<\/p><hr data-start=\"2727\" data-end=\"2730\" \/><h4 style=\"text-align: left;\" data-start=\"2732\" data-end=\"2759\"><strong data-start=\"2735\" data-end=\"2759\">7. Management times<\/strong><\/h4><ul><li data-start=\"2762\" data-end=\"2826\">Response to return request: within <strong data-start=\"2801\" data-end=\"2824\">2 working days<\/strong><\/li><li data-start=\"2829\" data-end=\"2894\">Receipt and verification of the return: within <strong data-start=\"2866\" data-end=\"2892\">5\u201310 working days<\/strong><\/li><li data-start=\"2897\" data-end=\"2951\">Refund: within <strong data-start=\"2913\" data-end=\"2926\">14 days<\/strong> from receipt of the return<\/li><\/ul><hr data-start=\"2953\" data-end=\"2956\" \/><h4 style=\"text-align: left;\" data-start=\"2958\" data-end=\"2988\"><strong data-start=\"2961\" data-end=\"2988\">8. Where to send the return<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"2989\" data-end=\"3097\">The return address will be communicated via email upon confirmation of the return.<\/p><hr data-start=\"3099\" data-end=\"3102\" \/><h4 style=\"text-align: left;\" data-start=\"3104\" data-end=\"3122\"><strong data-start=\"3107\" data-end=\"3122\">9. Contacts<\/strong><\/h4><p style=\"text-align: left;\" data-start=\"3123\" data-end=\"3176\">For any information or questions, you can contact us:<\/p><p style=\"text-align: left;\" data-start=\"3178\" data-end=\"3308\"><strong data-start=\"3178\" data-end=\"3195\">MIDRAS Srl.<\/strong><br data-start=\"3195\" data-end=\"3198\" \/>\ud83d\udccd Via Durazzo 2\/C \u2013 70054 Giovinazzo (BA)<br data-start=\"3240\" data-end=\"3243\" \/>\ud83d\udce7 support<a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3248\" data-end=\"3262\">@midras.it<\/a><br data-start=\"3264\" data-end=\"3267\" \/>\ud83c\udf10 <a class=\"decorated-link\" href=\"https:\/\/www.midras.it\" target=\"_new\" rel=\"noopener\" data-start=\"3270\" data-end=\"3308\">www.midras.it<\/a><\/p><hr data-start=\"3310\" data-end=\"3313\" \/><p data-start=\"3315\" data-end=\"3356\"><strong data-start=\"3315\" data-end=\"3340\">Last updated:<\/strong> October 31, 2025<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Ci teniamo alla tua soddisfazione \ud83d\udc9aSe per qualsiasi motivo non sei pienamente soddisfatto del tuo acquisto su midras.it, puoi restituire i prodotti entro 14 giorni dalla consegna, come previsto dal D.lgs. 206\/2005 (Codice del Consumo). 1. Diritto di recesso Hai il diritto di recedere dal contratto, senza necessit\u00e0 di motivazione, entro 14 giorni lavorativi dalla [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-14729","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Ci teniamo alla tua soddisfazione \ud83d\udc9aSe per qualsiasi motivo non sei pienamente soddisfatto del tuo acquisto su midras.it, puoi restituire i prodotti entro 14 giorni dalla consegna, come previsto dal D.lgs. 206\/2005 (Codice del Consumo).1. 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